Refund policy

30-day returns

Unused, unopened bars in their original packaging can be returned within 30 days of delivery. For hygiene reasons, opened or used bars cannot be returned.

How to start a return

Email us at nicolekirkpatrickart@gmail.com with your order number and the item(s) you'd like to return. If your return is approved, we'll reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, since we can't be responsible for returns lost in transit.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, please contact us within 14 days of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.

Non-returnable items

• Opened or used soap
• Custom or personalized orders (such as wedding, event, or bulk orders made to your request)

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow some extra time for your bank or card company to process it. If more than 15 business days have passed since your return was approved, contact us at nicolekirkpatrickart@gmail.com.